| How to Mediate Employee Conflict |
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Helping good employees do good work together
The Manager-as-Mediator Seminar*
"In the life cycle of every conflict, there is a point when it's large enough to be recognized, but small enough to be resolved." |
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Every up-to-date leader knows that the controlling, coercive management style of the past no longer works. Today’s workplace requires that managers not only negotiate with their staff, but help them negotiate with each other too. Sadly, many management development programs fail to show managers exactly how to mediate between employees.
Current economic trends, downsizing, flatter hierarchies, teams, quality, and multiple responsibilities are intensifying the interdependency between employees. At the same time, and perhaps because of these trends, the opportunities are multiplying for conflict to rear it’s ugly and costly head.
Stage Right can equip your staff to effectively negotiate work relationships in these challenging times. The Manager-as-Mediator Seminar puts the tools of the professional mediator into the hands of your managers to build better workplace relationships, enhance performance, improve productivity, and cut the unnecessary financial costs of workplace conflict. |
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Learner Outcomes – Your Managers Will Be Able To
- Determine WHEN problems can best be solved by Managerial Mediation
- Prepare the best CONTEXT for a mediation meeting
- Perform the three PRIMARY TASKS of the manager-as-mediator
- Negotiate agreements to PREVENT RECURRENCE
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Topical Outline
- The manager-as-mediator — a better way to handle communication problems and personality clashes
- Consequences of conflict — measuring the dollar cost of conflict in your organization
- Types of conflict — boss-employee, employee-boss, and employee-employee
- When managerial mediation works — and when it won't
- Preliminary meetings with employees — the surprising purpose of "getting the facts"
- Managing the context — mostly common sense, but vitally important and often overlooked
- The three tasks of the manager-as-mediator — made simple and practical
- Contracting for agreement — making deals that stick
- Video demonstration — how to mediate as a manager or team leader
- Practice by learners — constructive, guided feedback to build practical skills
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Who Should Attend
The Manager-as-Mediator Seminar isn't just for managers. It is designed for supervisors, team leaders, members of self-managing teams, and human resource staff — in short, for any employee who is responsible for the cooperative work of others. It is also excellent preparation for future leaders. No particular educational background is required. |
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Every seminar participant receives
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The Dana Measure of Financial Cost of Conflict
The Dana Survey of Conflict Management Strategies |
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Continuing Education Approvals
- Society for Human Resource Management (SHRM): Approved for 7 credit hours toward PHR and SPHR recertification by the Human Resource Certification Institute (HRCI)
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- Employee Assistance Professionals Association: 6.5 Professional Development Hours
- Sun Microsystems Corporate University: SunU course code SU1226
- Nursing Continuing Education: 9.0 contact hours, all states except Iowa and California
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*This information about the Manager-as-Mediator SeminarTM appears here with permission of Mediation Training Institute International.
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